Frequently Asked Questions
You have questions, we have answers.
WHY DON’T YOU HAVE A PHONE NUMBER?
Cuz we’re tryin’ to break the mold!
Lmao no but in all seriousness, here’s the deal: here at FtB, we make all of our stuff FROM SCRATCH, TO ORDER. We’re so passionate about our product, and we care so very much about what it tastes like when you get that sizzlin’ hot sandwich in your hands! Our fear is that if we do call-ahead’s, it’s going to make longer wait times for the people who are coming in to the restaurant to place their order, and allow food that’s been ordered over the phone to SIT there, getting cold :/ So to keep our product at peak performance, just swing by and order what you’d like to get and we SOLEMNLY SWEAR to keep our ticket-times at a very quick clip!
Is Dine-In Available?
Can I use my gift cards online?
Yes! Gift cards can be used to pay for an online order. They can be purchased in stores at any of our three locations or online on our website (e-gift cards only).
If you have our old gift card (pictured below), follow the information here on how to use your gift card for online orders.
WHY IS YOUR LINE SO LONG?
Cuz we put out a damn good product, that believe it or not is totally worth waiting for! 😉 We have one register because our kitchen is kinda tiny and we can only create so many chicken sandwiches at once! But don’t get discouraged, cuz we move FAST - just be patient and know that we’re givin’ it our all every day!
WHAT IS CHOW-CHOW?
A southern-style pickled relish, consisting of minced carrots, cabbage, and red & yellow peppers! Served as a condiment or a relish on sandwiches, and in particular on OUR Nashville Hot sandwich. It gives it a nice zing of vinegar flavor and a little more heat, it’s DELISH!
WHY IS YOUR MENU SO SHORT?
When we talked about opening up this fried chicken shack, one thing we agreed upon was that the menu had to be T.I.G.H.T. If we have too much goin’ on back in our tiny kitchen, there’s a chance the quality will suffer. We’re not about that life- we’d rather offer a small selection executed perfectly for our AMAZING customers 😀
Do you offer any gluten free options?
Yes! Here’s what we’ve got:
Healthy hillbilly salad
We offer grilled chicken** as a substitute for any of our sandwiches, as well as an option to add to our healthy hillbilly salad!
Can get any of our sandwiches ‘no buns, hun!’ style, which comes over a bed of lettuce instead of on a bun
Fries and Angry fries (our fries are occasionally fried in the same oil as the fried chicken, so depending on your sensitivity, we recommend practicing caution)
All of the slaws (apple fennel, classic slaw, and chow-chow)
Frappes, floats, sodas
Sweet tea / Lemonade / Half&Half
All the sauces/spreads (truffle ketchup, bayou, buttermilk ranch, garlic-herb vinaigrette, BBQ, honey butter, hot honey, pimento cheese, and red pepper jelly)
**We hand bread all of our chicken to order, which creates gluten in the AIR, so if you are celiac we highly recommend practicing caution at our establishment
Where can I see allergy information?
Do you cook with Peanut Oil?
No we do not use peanut oil in our fryers. We use 100% canola oil and we do not cook or prep food with any nuts.
Are you a nut-free facility?
We do not carry any products containing nuts or prep food with any products containing nuts. The only exception being our nut-free varieties of Richardson's Icecream that are made in a facility that processes nuts.
How do I place an order online and how will I know when my order is ready for pick-up?
On our home page, you will find an “order online” button that will lead you to a pop-up to select your desired location to order from. PLEASE pay attention to which location you select so that you are ordering and going to the right place to pick up your order! It will direct you to your FTB location’s Toast page and you will order and pay with a card online! Once your order is ready, you will receive a text message that your order is ready:)
What if I order from one location but go to another one to pick it up?
We are not responsible for fulfilling orders that were placed at another location. We strongly urge you to pay attention to the location from which you place your order AND the location you pick your order up from, to avoid such conflict. We can offer a refund, but Flip the Bird reserves the right to charge a 50% waste fee for orders that were not picked up.
Can I do call-ahead orders, or place my order for a later pick-up time?
We make ALL of our orders “made to order,” therefore, we do not accept call-ahead orders. When placing your order online, please make sure to check the current estimated wait time for when your order will be ready for pick up!